General
How do I place an order?
To place an order, simply browse through our products and add the items you want to your cart. Once you are ready to checkout, click on the "Cart" icon in the top right corner of the homepage. You will be prompted to enter your shipping and billing information. Once you have completed your order, you will receive a confirmation email.
What is your return policy?
We offer a 30-day return policy on most items. If you are not satisfied with your purchase, you may return it for a full refund. To return an item, simply contact us and we will provide you with a return shipping label.
What is Shah General Store?
Shah General Store is a leading online eCommerce store powered by Shopify based in UK, offering a wide variety of products from diverse categories, including household items, health and fitness, electronics, and much more. We provide competitive prices, convenient delivery options, and excellent customer service to our customers across the country.
How do I create an account?
To create an account, simply click on the "Create Account" link in the top right corner of the homepage. You will be prompted to enter your name, email address, and password. Once you have created an account, you will be able to log in and start shopping.
What are your shipping options?
We offer a variety of shipping options to choose from, including standard shipping, expedited shipping, and next-day shipping. Shipping rates will vary depending on your location and the weight of your order.
Product
What products do you sell?
We sell a wide variety of products from diverse categories, including household items, health and fitness, electronics, and more. We are constantly adding new products, so be sure to check back often.
How do I know if a product is in stock?
All of our products are listed as "in stock" or "out of stock" on the product page. If a product is out of stock, you can add it to your Wishlist and we will notify you when it is back in stock.
How do I find the products I'm looking for?
You can find the products you're looking for by browsing through our categories or using the search bar at the homepage.
Payments
Is my payment information secure?
Yes, your payment information is secure. We use the latest security technologies to protect your data.
What payment methods do you accept?
We accept all major credit cards, as well as PayPal.
Customer Service
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to track your order on the carrier's website.
How do I contact customer service?
You can contact customer service by email at info@sgsgoodsuk.com or by using Contact Us link at the home page. Our customer service team is available Monday through Friday from 9am to 5pm EST.
Do I need to pay custom duty for the product purchased?
Most of the goods we sell are exempt from custom/import duty, but if you buy anything that requires you to pay custom duty, the carrier will contact you for payment.